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 When shopping for a hot tub, it’s common to hear conflicting advice from retailers. Some will try to convince you that a local dealer is absolutely essential, while others might downplay its importance. So, who’s right? 

 While it's true that many aspects of hot tub ownership—like chemical treatment routines and how-to videos—can be easily managed online, there’s one area where local dealers truly stand out: warranty claims and peace of mind when things go wrong. 

 In the event of a problem, it's comforting to know that you have a local dealership standing behind the products they sell. With factory-trained, factory-certified technicians, you can be assured that your hot tub will be serviced by experts who specialize in your specific model—not just general repairmen. This level of expertise is invaluable when you're facing a major issue, ensuring that repairs are handled swiftly and correctly. When the unexpected happens, having a trusted local partner makes all the difference in ensuring ease of ownership and minimizing stress.

 When it comes to accessories and chemicals, you can find better deals online, with the added benefit of home delivery. However when it comes to Brand Specific recommendations it's probably best to rely on your dealer's expertise and most good dealers will offer returned client discount usually referred as a "Star Program"

  A Long Warranty Doesn’t Always Guarantee Quality

It’s easy to assume that a 3- or 5-year warranty reflects a manufacturer’s confidence in their product. Unfortunately, that’s not always the case. Some manufacturers and Dealers offer extended warranties to give the impression of higher quality. However, this can be misleading. Hot tubs with cheaper parts or designed obsolescence may be priced low upfront, but their warranties often factor in anticipated repair costs, which means you might pay more for repairs down the road than you initially expected.

Pro-Rated Warranties: What You Need to Know

When it comes to warranties, beware of the pro-rated structure. These warranties can leave you paying a portion of the repair or replacement cost based on how long you've owned your hot tub. For instance, while you may not pay anything in the first year, by year two, you could be responsible for 25% of the cost, and by year three, it could rise to 50%. This type of warranty often doesn’t live up to its promise of long-term coverage, leaving you with unexpected expenses.

Trip Charge: Be Informed

It’s normal for hot tub dealers to charge a call-out fee after the first 6 months or a year, as it covers the cost of sending someone to your home. Since your tub can’t be easily brought to the service center like a car, this fee ensures they can inspect and troubleshoot at your location. That said, make sure the fee is reasonable, typically ranging from $100 to $225. Some dealers may charge more, so always ask upfront for clarity on any call-out charges to avoid unexpected surprises.

At Hot Tub Connection, we believe that everyone should be able to enjoy the luxury of a hot tub, spa, or pool. That's why we offer services to get the best price from your local dealer.  

This is where we come in. Our Services are here to guide you through the maze of choices and help you select the right brand and retailer based on your location and needs. We ensure you make a well-informed decision and get the best bang for your buck.

Let us help you navigate the world of hot tubs with confidence!